Our Customer Ratings

Our Customer Ratings

 

Before you decide which agent to represent you, read what past clients have said about us!

At the end of each transaction we ask for feedback from our clients. We are always looking to improve and this feedback from our past clients is one of the ways we have become one of the most sought after Real Estate broker teams in Western Washington. We hold ourselves to a higher standard than most brokers. One of those values is transparency that is why in our customer reviews you will see the good and the bad. No one is perfect and sometimes no matter how hard we try things go wrong. Please take the time to read our reviews and see for your self. 

 Neal & Angela's reviews from past clients have resulted in a customer satisfaction rating of 4.8 out of 5 stars. We also have reviews on other sites like Google +Zillow, Yelp, and Trulia.

 

Jason A.

Home buyer and seller in Roy, WA

This is the second time myself and my wife Christine have had the pleasure of having Neal be our real estate agent. He went above and beyond both times and made our experience on both occasions very pleasant. I consider him more than an agent but a person who truly cared for our needs. I have recommended him to several people with full confidence he will do what it takes to represent his clients with professionalism and utmost care to their needs.

Agent Strengths: Local Knowledge, Attention to Detail, Communication Skills, Responsiveness, Professionalism, Trustworthiness, Dedication, Negotiating Skills

 

Lisa H.

Home seller in Tacoma, WA

I would definitely give Neal and my experience with him 5 stars. This is my second time working with Neal. With the purchase of a new home last year & the selling of a home this year, Neal always goes above and beyond!

Previous review from Lisa H. 

Home buyer in Tacoma, WA

Neal was very responsive to my needs and was always there for me. He took time to explain to my husband and I what we didn't understand and did so with patience and professionalism. I would certainly look him up again and/or refer him if I am ever again in the market or knows someone who is.
 

Dennis M.

Home buyer in Yelm, WA

Neal showed the professionalism that earned my trust and admiration. He took the time to explain everything to me in great detail and when the builder got delayed by the city, Neal remained positive. He continued tracking the progress and keeping me informed until we closed.

 

Emily P.

Home seller in Roy, WA

If you need to buy or sell a home Neal & Angela Thomas are trustworthy and professional Real Estates agents. They sold our home and got us the most money possible in the time we had.

Previous review from Emily P. 

Home buyer in Roy, WA


Neal was wonderful, he took the time to explain everything to me, answered all of my questions, was always prompt returning my calls, kept me updated through the process, and was very knowledgeable with both home buying and the military. I was worried it would be difficult to complete the signing while my husband was deployed, but Neal made sure we had everything we needed. He was recommended by a friend and we have already recommended him to other military families. He goes above and beyond, even after the house was closed, he was there making sure I had water and power, and helping me get the garage door working and old padlocks off. I felt like we had a friend helping us to find the right place for our family to call home. Thank you Zip Realty, and thank you Neal for all of your help.

 

Michael M.

Home buyer in Yelm, WA

Mr. & Mrs. Neal Thomas were extremely helpful throughout the entire home purchasing process. They showed professionalism as well as a genuine concern for our family and definitely had our best interests in mind. We will definitely refer Neal's services to anyone we know that is looking to purchase a home.

 

Rita M.

Home buyers in Shelton, WA 

Angela and her husband Neal worked as a team to find us a wonderful new home. They were both tireless in validating listings for us and showing us properties we wanted to see. My husband and I both feel they are honest and caring people. They always had time for our questions and phone calls. They called us back quickly when messages had to be left. They were very responsive and provided us lots of real estate education along the way. While they were professionals doing their job, we felt they were also looking after our best interests. We trust them and are very glad our paths crossed. We recommend their services without reservation.

 

Greg J.

Home buyer in Lacey, WA

My experience with Angela and Neal was a surprisingly pleasant and a thorough experience. What I mean, with all that was going on in my life at the time and not knowing whether to buy or rent, Angela and Neal were always there for me. I was coming from a great distance and Angela and Neal where always on time( I wasn't always and would have to call them on my delay) and always available to communicate change of plans, etc. What I'm saying, is they were understanding and flexible of my shortcomings and lack of knowledge on the home buying experience. Angela and Neal make a great team with Angela's organizing and property information at hand when we were out looking at properties it was excellent! And if she didn't have a answer for a question or I had a concern, she always followed up with me immediately. And anything Angela couldn't answer, Neal was right there with the information or follow up. I never felt out of the loop or like I was alone in the buying experience. It was almost like they were buying it with me. And with there experience, was pointing things out to me to watch for or things that we should check out. Like I said it was like the three of us were purchasing the property. I always felt they had my best interest at heart. Angela and Neal are great and if I were to buy or sell this property I'm in, I would hope they would represent me. Thank you Gregory Jones. 

 

 

Brenda M.

 

Home buyer in Lacey, WA

 

Angie Thomas was very detailed in all steps of helping us with buying our home. She worked hard to make sure everything was in our interest with fairness. She "dotted every i and crossed every t". We would recommend Angie Thomas to anyone with their home buying. She has a calming and professional demeanor.  

 

 

Madeleine N.

 

Home buyer in Shelton, WA

 

Very much enjoyed working with Angela and Neal. Had to work hard to make her my agent ;) and I am very happy that I did! Both are a very honest and hard working couple who will do what it takes to accomplish a satisfactory deal and beyond!! Thank you so much again, for making our first time home buying process as smooth as it did, with my husband in Afghanistan and us having a Toddler ,I am grateful for all that has been taken care of to make everything happening!  05/13/13 Madeleine N.

 

 

Preeti S.

Home buyer in Yelm, WA

Neal and Angie has been absolutely fantastic help. During our home buying process they were not only been a great assistance but a great friend too. They have been kind enough to answer all our dumb questions. Great people to work with and took genuine interest in helping us finding our dream home.Will recommend Neal and Angie to everyone and guaranteed the satisfaction

 

John T.

Home buyer in Spanaway, WA

Neal was very helpful and made buying a house a great experience

 

David F.

Home buyer in Lakewood, WA

After a long time looking for the right investment property, my wife and I recently purchased a duplex. Neal Thomas was with us every step of the way, in both the selection of the right property for us, and in every aspect of the purchase and sale agreement negotiation process. Neal was very knowledgeable and helpful regarding the things to look for, the work that may be needed, and the potential cost or difficulty in completing that work, when showing us various houses. Because of his expertise, I am certain that we purchased the right property at the right price to meet our needs. Neal is also advising and assisting us in accomplishing handyman work recommended by the inspector. Neal Thomas is an exceptionally outstanding and professional real estate agent. I would not hesitate to recommend him to any potential buyer or seller. He is definitely the person I will go to for my future real estate needs.

 

Margarita A.

Home buyer in Rochester, WA

It was a pleasure to work with Neal. He took the time to answer all my questions and explain everything to me. Neal is an experienced, dedicated, professional person and I would highly recommend him to everyone
 

 

Nejla W.

Home buyer in Graham, WA

ZipRealty is very fortunate to have on staff an individual such as Mr. Neal Thomas. His assistance and advice in buying a new home was extremely valuable. He is a dedicated professional. I would recommend Neal to anyone interested in buying or sealing a home. Neal has become a good friend and I value his counsel.

 

Marina

Home buyer in Rochester, WA

Hello my name is Marina and i enjoyed working with Mr. Neal Thomas. He was my guardian angel through my whole home buying experience. He is an experienced, professional, and dedicated person. He helped me through out and explained everything clearly to me. I would highly recommend him to everyone. I strongly believe he is the best at what he does. Not only did i make a friend but i consider him part of my family..

 

Hoa D.

Home buyer in Federal Way, WA

Neal was very nice and pleasant to work with. He was patient and dedicated. We felt secure with Neal because he wasn't just a realtor, he was our advocate. He never rush or pressure us into buying anything we aren't delight of. He has always been very punctual and honest. Your service was greatly appreciated Neal! Thank you!
 

 

Erika A.

Home buyer in Enumclaw, WA

We started out with an offer on a shortsale in Tenino, but then we found a property in Enumclaw that we preferred and Neal was very helpful on both offers. He also helped us immensely with all our questions, even if they were really stupid ones. We are totally happy with the way Neal helped us find our new home. He is awesome.
 

 

Michael K.

Home buyer in Centralia, WA

I think I made a friend w/ Neal. I enjoyed him a LOT.
 

 

Jan M.

Townhome buyer in Lacey, WA

Neal was always ready to look at whatever I had found, extremely patience and shared his knowledge which I found very reassuring. If I need a agent again it would without a doubt be Neal.

 

Jacob N.

Home buyer in Roy, WA

We are first time home buyers and Neal never acted like any questions/concerns was stupid. He helped us out tremendously with dealing with our bank (USAA-which recommend for NO ONE to ever use them). Luckily though we had Neal and he was there to show them how to do there job. LOL! Neal was ALWAYS reliable and able to drop any plans (holidays) to meet with us at our new home to look once more at something or do measurements and etc. He even after closing on our new home, he calls in and checks in on us to make sure we are doing fine and if we need any help with anything. In fact, I called him yesterday regarding our ac unit not seeming to work and he came at a drop of a dime to see what he could do. It is very nice to know with my husband being a servicemen and gone lots that Neal will be there at any time to help me with anything around the house. Very reliable Realtor and will definitely use him again and recommend him to everyone.

 

Home buyer in Chehalis

Neal was a true professional and walked me through everything, keeping me informed and looking out for me all the way. I would recommend him to all.

 

Sammi P.

Home buyer in Kent

Neal Thomas worked very hard to get us into the house we wanted and spent a lot of time helping us find the house we ultimately decided to go with. He was honest and easy to communicate with. He has a very high character and I wouldn't work with anyone else. I am not the typical person to give someone an excellent review, but he was as good as they come.

 

Anonymous Buyer

Home buyer in Rochester

Neal made our search for our home less stressful and was very informative of the steps and progress.


 

Anonymous Buyer

Home buyer in Olympia

Neil went the extra mile to both keep me informed as well as supervising all of the inspections as I was out of town.

 

Anonymous Buyer

Home buyer in Centralia

He was great and helped a great deal. He also cleared up any confusion I had, answered any and all questions. He also was wonderful even after close.

 

Anonymous Buyer

Neal was great and handled the process fantastically. Unusual circumstances with our deal that he handled without a second thought. More importantly, committed to the client, not just the deal and backed that up with action, not words. Outstanding.


Molly C.

Home buyer in Yelm

Neal is a patient person. We searched for a house with him for over a year, and during that time, he never lost his sense of humor. He knows what's important in looking for a house; he pointed out faulty foundations and problems we would have never seen. He found us the perfect house and retained his professional and personal attitude throughout. He also was a wonderful advocate on our behalf to both buyers and sellers. We would not be first-time home-owners without Neal's help.
 


Bob P.

Home buyer in Centralia

I told Neal that he did an outstanding job and would use him for any other transactions we may have. A+

 

Anonymous Buyer

Home buyer in Olympia

Neal is a can do agent. He took care to show us exactly what we asked to see. He followed through and made certain the inspection, purchase, and details were taken care of.
 

 

Yumi H.

Home buyer in Olympia

Neal was very professional and patient with me. He was honest and trustworthy. I appreciated he's knowledge. I really enjoyed working with him and I would definitely work with him again!

 

Bryan K.

Home buyer in Lacey

We have been so happy with Neal. We have been house hunting for a long time, every Saturday. He has been great, always very understanding and patient with us and our 2 year old. He is so knowledgeable in real estate and shared that with us. We will use him again when we buy our next house, and will reccommend him to anyone house hunting. Thanks Neal

 

Anonymous Buyer

Home buyer in Spanaway

Neal helped us every step of the way. He continued helping even after the closing. Your lucky to have him working for Zip.
 

Michael Z.

Home buyer in Graham

Neal went above and beyond what your typical agent would consider doing for their client. It was his efforts that ensured the success of the sale. I feel with any other agent it would have failed.

 

Anonymous Buyer

Condominium buyer in Puyallup

Neal Thomas was great! He was very helpful and informative, but he wasn't pushy. I felt that I could trust him and greatly valued his expertise and advise. I could not have asked for a better sales agent.

 

Kyle M.

Home buyer in Dupont

Neal was absolutely fantastic. I praised him a couple of months ago for showing us what we were interested in and taking care of our needs. So many agents show you what they want you to buy first and then it is a constant struggle. Neal was spot on with our wants and desires and with out him this process would have been a nightmare. But thanks to Neal, we are here, safe, and happy. Great Agent and example of what the agent of the future should be.
 

Ben P.

Home buyer in Yelm

NEIL WAS GREAT, HE WAS WILLING TO DO WHAT IT TOOK TO SELL THE HOUSE, TOO INCLUDE SHAVING HIS COMMISSION. WE HAD SOME WRINKLES IN THE DEAL WHICH HAD NOTHING TO DO WITH NEIL, IT WAS ALL ON THE SELLERS SIDE, NEILS KNOWLEDGE AND PROFICIENCY WAS A CONTRIBUTING FACTOR IN THE TRANSACTION. ON ONE LAST NOTE, AS FIRST TIME BUYERS WE CAN ATTEST THAT BUYING A PLACE FOR OUR FIRST TIME WAS SCARY, BUT NEIL HELPED BY SAYING WORDS LIKE " WE " AND US " NOT " YOU" ... HE WILL FOREVER HAVE OUR REFERENCE. THANKS ZIP

 

Anonymous Buyer

Home buyer in Tenino

He was very helpful and always available to answer questions.
 

 

Kim T.

Home buyer in Olympia

Neal was a great agent. He asked us many questions about our needs and wants before he showed us any properties. I feel that he went out of his way to help us find the home we wanted. I am recommending him to any and all of my acquaintances